Neiman Marcus

Ordered a bag with gift wrap for pickup. Upon pickup confirmation, I called and made sure they gift wrapped the gift. They said “no we didn’t, did you pay for it?” I told them yes I paid for it and they said they would do it immediately. I send my sister to pickup the bag since I live 100 miles away. Turns out it was still NOT gift wrapped. I called and told them what happened and they offered to refund the gift wrap price or for me to bring the bag back. Neither worked in my schedule. So shocked that I can spend so much money on something at Neiman Marcus and they could care less about their customer experience. Never even bothered to say sorry. On top of this, the bag was in its factory “this is not a toy” packaging. Every other store removes this. This purse was just thrown in a NM paper bag and the called it a day. Very disappointed.

Don't trust their word... my wife was hospitalized for 2 months, and I needed to return a few items for her. They were purchased with visa gift cards, and upon returning the items, the associate put them on expired cards. I called their online support more than 4 times, including a supervisor, with promises each time we would be refunded the $400 in purchases, and that was 3 months ago. The only good thing is my wife won't be spending our money here anymore.. Update: I responded to the email provided last 3 months ago, and there is still no response back after a second email to corporate and another one followed last month. It just amazes me that a company that brags about customer service can be so untrustworthy. Guess losing this money is better than continuing to shop at a company that doesn't value their customers.

I recently had a great experience at Neiman Marcus located at SouthPark Mall. I went looking for a new parfum for myself to add to my collection. The store is well laid out, clean and well lit. The customer service was excellent and they were very knowledgeable about all the products I asked about. I spoke with an associate named Iman who helped me picked out a great fragrance by Creed and it helped that he wasn’t pushy, but engaging and made sure to ask great qualifying questions so I would be able to make the right decision. I would definitely recommend Neiman Marcus for all things related to clothing and accessories. They have a great selection of many designers and you’d be hard pressed not to find what you’re looking for.

My shopping experience with Wyatt was SUPERB!! Mr. Wyatt’s willingness to assist WITHOUT any hesitation is unforgettably appreciative..Thanks for assisting me with finding men’s shoes for my fiancé’s birthday! Your customer service skills is unmatched .. We felt Welcomed and enjoyed our shopping experience !!!! See you soon when we return to purchase my Bond #9 .. thanks you again 🙂

im not normally one to comment on negative visits to shopping outlets like this, but I must have been a ghost on that day because it sure looked like no one could see me. When I finally got to work with somebody they acted like my presence was the last thing they wanted, so I just walked away and got what I needed from Nordstrom & Belk with much better service.

Less than desireable customer service on returns at the Charlotte NC store. I was shopping on a layover, contacted them to return the unit..they sent me a fed ex label, I sent it via Fed Ex over 20 days ago,,,I have spent the last two days trying to get someone help me credit the account. More than annoying...Ill stick to Saks and Bergdof from now on. Complete cluster after three hours and I still do not have a credit to my account.